Refund policy

Our Commitment to You

We stand behind the quality of every piece we produce and are committed to making your experience seamless and reassuring.

Finality of Orders

Each Sur Le Bleu artwork is made to order specifically for you. For this reason, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or preference.

However, if your order arrives damaged, defective, or incorrect, we will make it right.

Damages, Defects & Incorrect Items

Please inspect your artwork upon delivery.

If you receive a damaged, defective, or incorrect item, contact us at hello@surlebleu.com within 5 days of delivery with:

  • Clear photos of the artwork
  • Photos of the packaging
  • Your order number

We will review your request and, if approved, provide a replacement at no additional cost.

Important Handling Note

If you suspect damage or a defect, please do not install or hang the artwork until we’ve reviewed your request, as this may affect eligibility for replacement.

Resolution Process

Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:

  • Replacement of the artwork
  • Repair (if applicable)

Our goal is to ensure you receive a piece that reflects the quality and standard of Sur Le Bleu.

Reporting Timeframe

Claims submitted after 14 days from delivery may not be eligible for resolution. We recommend inspecting your order promptly upon arrival.

Shipping, Risk of Loss & Delivery

Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.

Sur Le Bleu is not responsible for:

  • Lost or stolen packages after delivery
  • Packages left unattended at the delivery address

If you would like added security, you may request “Signature Required” at checkout.

Cancellations

Because each piece is made to order, cancellations are not guaranteed once production has begun. If you need to request a cancellation, please contact us as soon as possible after placing your order.

Fraud & Abuse

We reserve the right to investigate and take appropriate action against fraudulent claims, chargebacks, or misuse of our policies in accordance with applicable laws.

Intellectual Property

All artwork and content on Sur Le Bleu are protected by copyright and may not be reproduced, distributed, or used without prior written consent.