Frequently asked questions

All prints are made to order. Please allow five business days for production before shipping. We and our partners take care at every stage, from printing and framing to protective packaging.

Large orders with 10 or more framed artworks may require 10 business days for production.

Standard shipping is complimentary within the U.S. and takes an estimated five to seven business days after production.

Framed Portal artworks ship by freight, with an estimated transit time of five business days after production. We email tracking and delivery details when your order is ready to ship.

You may request changes within 24 hours of placing your order.

All sales are final. Orders that arrive damaged, incorrect or defective may be eligible for return. See our full refund policy for details.

Materials

Choose an unframed print or a solid wood frame in black, white or maple. Framed prints arrive with hanging hardware installed.

Frame specifications

• Solid wood in black, white or maple
• 1-inch face width and 2.25-inch depth
• Optical-grade clear acrylic
• Loose Mounted
• Small through Statement: 2.5-inch white mat. Portal: no mat.
• Small through Statement: hanging wire. Portal: corner sawtooth hardware.

Paper specifications

Archival smooth matte fine art paper, 230 gsm, acid-free and bright white.

Compare print and finished frame sizes

Dimensions are in inches, shown as short side × long side. The photograph determines whether the artwork hangs vertically or horizontally.

Small through Statement framed sizes include a 2.5-inch mat. Portal is framed without the standard mat. Final Framed Size includes the frame and any mat.

Compare the sizes

Final Framed Sizes shown at the same scale. Portrait examples are shown; landscape works use the same dimensions rotated.