FAQs
See our Frequently Asked Questions below. Don't hesitate to reach out with any questions!
Shipping & Returns Policy
FREE SHIPPING
We offer Free Standard shipping on all orders within the United States. Once you have placed your order, we will follow up with any additional Shipping Information.
All dates and time given for the delivery of products are given in good faith, but are estimates only and are subject to change.
Each artwork is custom made just for you. Once your order is produced, packaged and ready to ship, we will send you an email with your tracking information. Standard production time for our custom-made framed prints is 5 Business Days.
INTERNATIONAL SHIPPING
We currently only ship to the United States.
SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. Boxes
Shipping to APO/FPO addresses require additional processing time after delivery to the military post office.
OUR COMMITMENT TO YOU
We stand behind the quality of every piece we produce and are committed to making your experience seamless and reassuring.
FINALITY OF ORDERS
Each Sur Le Bleu artwork is made to order specifically for you. For this reason, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or preference.
However, if your order arrives damaged, defective, or incorrect, we will make it right!
DAMAGES, DEFECTS & INCORRECT ORDERS
While we are committed to providing you with the highest quality products, we ask that you please inspect your artwork upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at hello@surlebleu.com within 5 days of delivery with:
- Clear photos of the artwork
- Photos of the packaging
- Your order number
We will review your request and, if approved, provide a replacement at no additional cost.
IMPORTANT HANDLING NOTE
If you suspect damage or a defect, please do not install or hang the artwork until we’ve reviewed your request, as this may affect eligibility for replacement.
RESOLUTION PROCESS
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
- Replacement of the artwork
- Repair (if applicable)
Our goal is to ensure you receive a piece that reflects the quality and standard of Sur Le Bleu.
REPORTING TIMEFRAME
Claims submitted after 14 days from delivery may not be eligible for resolution. We recommend inspecting your order promptly upon arrival.
SHIPPING, RISK OF LOSS & DELIVERY
Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
Sur Le Bleu is not responsible for:
- Lost or stolen packages after delivery
- Packages left unattended at the delivery address
If you would like added security, you may request “Signature Required” at checkout.
CANCELLATIONS
Because each piece is made to order, we cannot accommodate cancellations and all orders are final.
FRAUD & ABUSE
We reserve the right to investigate and take appropriate action against fraudulent claims, chargebacks, or misuse of our policies in accordance with applicable laws.
INTELLECTUAL PROPERTY
All artwork and content on Sur Le Bleu are protected by copyright and may not be reproduced, distributed, or used without prior written consent.
Questions About Shipping and Delivery?
If you have any further questions or comments, you may contact us by:
Email: hello@surlebleu.com
Online Contact Form: surlebleu.com/getintouch
FREE SHIPPING
We offer Free Standard shipping on all orders within the United States. Once you have placed your order, we will follow up with any additional Shipping Information.
All dates and time given for the delivery of products are given in good faith, but are estimates only and are subject to change.
Each artwork is custom made just for you. Once your order is produced, packaged and ready to ship, we will send you an email with your tracking information. Standard production time for our custom-made framed prints is 5 Business Days.
INTERNATIONAL SHIPPING
We currently only ship to the United States.
SHIPPING RESTRICTIONS
Orders cannot be shipped to P.O. Boxes
Shipping to APO/FPO addresses require additional processing time after delivery to the military post office.
OUR COMMITMENT TO YOU
We stand behind the quality of every piece we produce and are committed to making your experience seamless and reassuring.
FINALITY OF ORDERS
Each Sur Le Bleu artwork is made to order specifically for you. For this reason, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or preference.
However, if your order arrives damaged, defective, or incorrect, we will make it right!
DAMAGES, DEFECTS & INCORRECT ORDERS
While we are committed to providing you with the highest quality products, we ask that you please inspect your artwork upon delivery.
If you receive a damaged, defective, or incorrect item, contact us at hello@surlebleu.com within 5 days of delivery with:
- Clear photos of the artwork
- Photos of the packaging
- Your order number
We will review your request and, if approved, provide a replacement at no additional cost.
IMPORTANT HANDLING NOTE
If you suspect damage or a defect, please do not install or hang the artwork until we’ve reviewed your request, as this may affect eligibility for replacement.
RESOLUTION PROCESS
Once your claim is reviewed and approved, we will determine the appropriate resolution, which may include:
- Replacement of the artwork
- Repair (if applicable)
Our goal is to ensure you receive a piece that reflects the quality and standard of Sur Le Bleu.
REPORTING TIMEFRAME
Claims submitted after 14 days from delivery may not be eligible for resolution. We recommend inspecting your order promptly upon arrival.
SHIPPING, RISK OF LOSS & DELIVERY
Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.
Sur Le Bleu is not responsible for:
- Lost or stolen packages after delivery
- Packages left unattended at the delivery address
If you would like added security, you may request “Signature Required” at checkout.
CANCELLATIONS
Because each piece is made to order, we cannot accommodate cancellations and all orders are final.
FRAUD & ABUSE
We reserve the right to investigate and take appropriate action against fraudulent claims, chargebacks, or misuse of our policies in accordance with applicable laws.
INTELLECTUAL PROPERTY
All artwork and content on Sur Le Bleu are protected by copyright and may not be reproduced, distributed, or used without prior written consent.
Questions About Shipping and Delivery?
If you have any further questions or comments, you may contact us by:
Email: hello@surlebleu.com
Online Contact Form: surlebleu.com/getintouch
How Will My Artwork Arrive?
PREMIUM MATERIALS
Each Sur Le Bleu piece is crafted on demand using premium museum grade materials.
Our framed prints arrive at your door ready-to-hang. Our Gallery frames are premium hardwood, featuring natural wood grains for added character and come in black, white or maple.
Our artworks are printed on-demand on our Premium Archival Fine Art Paper and deliver rich color accuracy, exceptional detail, and crisp contrast. The heavyweight museum-quality paper features an instant-dry coating designed to resist fingerprints and smudging, ensuring a clean, refined finish that lasts.
FRAME SPECIFICATIONS
- Material: Solid wood
- Face Width: 1″ (2.25″ height)
- Glazing: Optical-Grade Clear Acrylic
- Print Mounting: Dry-mounted to Foam Core
- Backing: Kraft paper dust cover
- Hanging Hardware: Hanging wire installed
-
Colors: Black, White, Maple
PAPER SPECIFICATIONS
- Weight: 230 gsm, 9.5 mil, 0.24 mm
- Texture: Smooth
- Brightness/Color: Bright white
- Finish: Matte
- Acidity: Acid-free
What Sizes Do You Offer
SOMETHING FOR EVERYONE!
Our selection of art print sizes is curated to suit any space and style. Whether you're searching for a bold statement piece of wall art that commands attention or a subtle accent that blends seamlessly with your existing décor, our framed and unframed art prints come in dimensions that fit your needs. Choose small prints to create a cozy gallery wall, or opt for large-scale artwork that becomes the focal point of your living room, bedroom, office, or entryway. With sizes tailored for every type of space—from compact apartments to spacious interiors—you can find the perfect fit to enhance your home’s aesthetic and express your personal style. Bring your vision to life with customizable art sizing that transforms walls into a reflection of who you are.
Our Unframed Prints offer greater flexibility so you can finally use that vintage frame you love!
PRINT SIZING
(Most customers choose 16"×20" or 24"×36")
| Size | Unframed Print Dimensions | Framed Print Dimensions |
| Small | 8" x 10" | 14.25" X 16.25" |
| Medium | 11" x 14" | 17.25" X 20.25" |
| Large | 16" x 20" | 22.25" X 26.25" |
| Collector | 24" x 36" | 30.25" X 42.25" |
| Statement | 30" x 40" | 36.25" X 46.25" |
| Portal* | 40" x 60" | 41.50" X 61.50" |
Our framed prints* come with a 2.5" mat board and are framed in our standard frame.
*Please note our Portal size does not come with matting.
